Privacy policy
MedCare Socks ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
MedCare Socks is an online retailer based in the United Kingdom. If you have any questions about this policy or how we handle your data, please contact us at support@medcaresocks.com.
2. What Data We Collect
When you interact with our website or place an order, we may collect the following personal data:
• Full name
• Email address
• Delivery address
• Payment information (processed securely via our payment provider — we do not store card details)
• Phone number (if provided)
• IP address and browser/device information
• Browsing behaviour on our website (via cookies — see our Cookie Policy)
3. How We Use Your Data
We use your personal data for the following purposes:
• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and provide customer support
• To comply with our legal obligations
• To improve our website and services
• To send marketing communications, only if you have opted in
4. Legal Basis for Processing
• Contract: To fulfil orders and provide our services.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: To improve our website and detect fraud.
• Consent: For marketing emails (you may withdraw consent at any time).
5. Sharing Your Data
We do not sell or rent your personal data to third parties. We may share your data with:
• Delivery carriers (to fulfil your order)
• Payment processors (to securely handle transactions)
• Email service providers (to send order and support communications)
• Analytics providers (to understand website usage — data is anonymised where possible)
All third parties are required to handle your data in accordance with applicable data protection law.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order data is typically retained for 7 years in line with HMRC requirements.
7. Your Rights
Under UK GDPR, you have the following rights:
• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restriction: Ask us to limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at support@medcaresocks.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at www.ico.org.uk.