Refund policy

At MedCare Socks, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward 60-day return policy.

Eligibility

•       Items must be returned within 60 days of the delivery date.

•       Products must be unused, unwashed, and in their original packaging.

•       Proof of purchase (order confirmation or receipt) is required.

How to Return

To initiate a return, please contact our support team at support@medcaresocks.com with your order number and reason for return. We will provide you with a prepaid return label within 1–2 business days.

Return Shipping

We cover the cost of return shipping. You will receive a free prepaid return label by email once your return request has been approved.

Refunds

•       Once we receive and inspect the returned item, we will notify you by email.

•       Approved refunds are processed within 5–7 business days to your original payment method.

•       Please allow additional time for your bank or card provider to reflect the refund.

Non-Returnable Items

•       Items returned after the 60-day window.

•       Items that have been worn, washed, or damaged after delivery.

•       Items marked as final sale at the time of purchase.

Exchanges

We do not offer direct exchanges. If you need a different size or colour, please return your item for a refund and place a new order.